Refund policy

Returns, Refunds, and Exchanges Policies and Common Questions – by Naturale


✅ OUR GUARANTEE

At by Naturale, we are committed to providing you with natural products that improve your quality of life. We believe in the effectiveness of our formulas—that's why we offer a 90-day refund guarantee for qualifying purchases.

🔁 RECURRING SUBSCRIPTION BILLING & CANCELLATIONS

When you subscribe, recurring billing occurs according to your selected schedule.

  • Immediate Fulfillment: Once a renewal order is processed, it is sent to fulfillment immediately.

  • Cancellation Policy: As per our policy, once a renewal has been processed, it unfortunately cannot be cancelled.

  • Future Orders: You can cancel future subscription orders anytime via the "Manage My Subscription" link or by emailing support@bynaturale.com.

  • Immediate De-escalation: To protect our customers, we often cancel subscriptions immediately upon request to ensure no further charges occur while we resolve your concerns.

  • All Subscriptions Return To Full Price After The First Charge: When subscribing your entire order will be discounted 20%. This discount will be removed for all recharges, therefore paying the full price.

❌ SUBSCRIPTION REFUND EXCEPTIONS

While renewal charges are generally non-refundable once processed, we aim to be generous to maintain high customer satisfaction. In lieu of a full refund for processed orders, we offer the following "Goodwill" option

  • Partial Refund Incentives: To save you the cost and hassle of return shipping, we may offer tiered partial refunds of 20%, 30%, or 50% so you can keep the product.

  • Plan Adjustments: We can reactivate your subscription at a 50% discount or adjust your frequency to one bottle every 30 days to better suit your needs.

  • Store Credit: In specific cases, we may offer a 50% refund combined with store credit for the remaining order value.

💸 REFUND PROCESS & TIMELINES

  • Timeline: Once a refund is processed (whether partial or full), you will see it in your account within 5-8 business days.

  • Chargeback Policy: If you do decide to chargeback for whatever reason, we will submit evidence towards our side of the claim. We can handle this through email amicably to avoid it coming to a chargeback situation.


✅ 90-DAY PRODUCT GUARANTEE

If after 90 consecutive days of using our product as directed, you feel it has not made an improvement:

  • You must provide proof of consistent usage per the label’s instructions.

  • Requests must be submitted between Day 91 and Day 97 after delivery.

  • Refunds are limited to first-time buyers and one per household.

  • If your request falls outside these criteria, we may require the return of the product in original, unopened condition. We do not cover return shipping costs.

🔄 FREE REPLACEMENT / EXCHANGE

You have 7 days from receipt to request a free replacement for:

  • Missing items or incorrect orders.

  • Items damaged during transit (photo/video proof required).